1. Order Cancellation

We accept order cancellations before the product is shipped or produced.

• If the order is cancelled in time, you will receive a full refund.

• We cannot cancel the order if the product has already been shipped.

2. Returns (If Applicable)

We accept product returns. You have the right to apply for a return within 14 days after receiving the product.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• You must provide a receipt or proof of purchase.

Please contact our customer service at winpet@mewdiy.com before returning your item to confirm the correct return address.

Notes:

• Custom-order or personalized items are not eligible for the 14-day refund.

• If the return is caused by the consumer's decision, the consumer is responsible for the return shipping fee. The exact fee depends on the shipping company used.

• If the return is due to our fault (e.g., damaged or incorrect product), we will bear the return shipping cost.

• No restocking fee will be charged for product returns.

3. Refunds (If Applicable)

Once we receive and inspect your returned item:

• We will send you an email to notify you that we have received it.

• We will also notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed automatically and credited to your original method of payment within a certain number of days.

4. Late or Missing Refunds (If Applicable)

If you haven’t received your refund:

1. Double-check your bank account.

2. Contact your credit card company — it may take some time before the refund is posted.

3. Contact your bank — processing time is often required.

If you’ve done all of this and still haven’t received your refund, please contact us at winpet@mewdiy.com.

5. Return Address

Please contact our Customer Service at winpet@mewdiy.com to obtain the correct return shipping address.

📌 Note: As per banking and consumer protection regulations, customers are entitled to request a refund within 14 days after product delivery.